Return Policy and Return Form

Return Policy

Our policy lasts 7 days

Please find below points to understand our refund policy
IPTV GO Ltd.UK only support setup on IPTV Set-Top Box and do not support or provide guarantees over setup on Android Boxes, SmartTV, Laptop etc...

IPTV GO Ltd. UK will not be able to make any refunds ( or make partial refund) if:

1.Customer did not satisfied or like the channel line-up or performance.
WE suggest every customer to go for trial before buying Subscriptions.
2.Customers is unable to setup their own box at their end. We will provide our support to setup their
boxes, however, because we do not know about the circumstances with the box. our support is limited
to predefined steps for configurations.
3.If some channels/ VOD are freezing or not working. Though almost all of servers are stable,
sometimes channels do freeze or do not work due to various reason. however, most of their times.
these issues are temporary and caused by below reasons:

.Customer internet fluctuations
.Issue with the box
.Channel is down from server end

We do not mange these servers and we don't have any control over it.

Customer change his/her mind and wanted to withdraw/switch between servers.

Customer can still subscribe to other servers by purchasing new subscription.

In case user/customer not able to setup IPTV service on any of the devices other than IPTV/OTT Set-Top box within 2 days of activation, IPTV GO Ltd. UK will refund 75% of their subscription purchase price.

Please see below to understand more around % of refunds:

Applicable for 1, 3, 6 & 12 Months Subscription.

.Within 1 days = 100% Refunds
.Within 2 days = 75% Refunds
.Within 5 days = 50% Refunds
.Within 7 days = 25% Refunds
.After 7 days = No Refunds

For 7 & 14 Days Pass Trial No Refunds Once Activated.

Copyright © IPTV GO Ltd. UK All rights reserved. A company registered in England and Wales.

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